The Challenge
Inbound calls were going to voicemail after hours and during busy periods, so qualified leads were lost and staff spent time on repetitive scheduling calls.
Our Approach
- Handle inbound and outbound calls with a natural-sounding voice agent instead of a rigid IVR menu.
- Qualify the caller, answer common questions, and book directly into the calendar.
- Support multiple languages and push structured call outcomes into the CRM.
What We Built
We built a voice AI concierge on Vapi and Retell with ElevenLabs voices that answers calls, qualifies intent, books appointments into a connected calendar, and logs every interaction to the CRM — available 24/7.
The Outcome
- Calls are answered and triaged even outside business hours.
- Appointment booking and lead capture happen during the call, not after.
- Staff are freed from repetitive scheduling and routing calls.
Representative of the type of work Baydot delivers. Specifics are anonymized; we scope real numbers and constraints for your project on the call.
Want something like this built?
Baydot can scope your workflow, pick the right stack, and give you a realistic delivery plan before build starts.
Book a Free Call